All products are shipped within 2 working days, unless expressly stated otherwise.
The prices in our shop include 21% VAT. The total purchase amount (including VAT and any shipping costs) is always shown before completing the order.
Standard orders placed via the webshop can be canceled free of charge within 14 days, without giving any reason and if they have not been shipped. (standard orders: see general terms and conditions).
1024 VH Amsterdam
Damaged product receives
All damages must be reported within 3 working days after the day of delivery
We request that you provide as much detail as possible about the damage:
- Is the damage to the product already visible before or after opening?
- Was the box/packaging damaged?
- We would like to ask you to send us some photos (5 photos) of the damage and the packaging. (1 photo of the outer packaging of the shipment with the shipping label visible. 1 photo of the inner packaging, where the content and the protective material in the package are clearly visible 3 photos of This means 1 photo of all articles together and 2 detailed photos)
Information about orders
We will keep you informed (via e-mail) about the status of your order. In addition, if desired, you can follow the progress of the processing of your order online.